Warranty
12 months of cover, from the day it arrives.
The Retica R1 comes with a 12-month limited warranty, starting from the date of delivery. It sits on top of your 90-day refund, so you can still send the R1 back any day in your first 90 days.
What's covered
- Manufacturing defects
- Malfunctions not caused by misuse or user error
If a covered issue comes up during the warranty period, we'll repair or replace your R1 at no cost to you.
What isn't covered
- Accidental damage, including drops and impacts
- Water or other liquid damage
- Cosmetic wear and normal ageing of the product
- Misuse, improper handling, or unauthorised changes or repairs
- Battery faults caused by not following the charging guidance
Lattice Heads
Lattice Heads are consumable parts designed to be replaced every 3 to 4 months, so they aren't covered by the warranty. Your box comes with three, and you can buy replacements here.
How to make a claim
Email mystichubllc@gmail.com with:
- Your order number
- A description of the issue
- A photo or video showing the fault
We may ask to assess the device before confirming cover.