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90-day refund, any dayFree US shippingUp to a year of heads included
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Refund policy

90-day refund, any day

Use your Retica R1 for up to 90 days after delivery. If it isn't for you, email us at mystichubllc@gmail.com with your order number. For US orders we send a prepaid return label, and we refund the full price you paid for the device once it arrives back with us.

  • No photos or progress reports needed.
  • No minimum number of sessions, and no waiting until day 90.
  • Please send the device back with its heads and cable. Opened gel can't be returned.

Spare heads and gel

Unopened Lattice Heads and gel can be returned within 30 days of delivery for a full refund.

Damaged or faulty

If anything arrives damaged or stops working, email us and we'll replace it.

Refund timing

Refunds go back to your original payment method within 5 business days of your return arriving. Your bank may take a few more days to show it.

Outside the US

The 90-day refund applies to every order. For orders outside the US, email us first and we'll confirm the return address; return shipping is paid by the customer.